It was Friday close of business, it had been a long day and the old emergency call system was unable to function for our weekend nurse cover arrangements. I had earlier telephoned SmartCaller and asked them for assistance and now was the crunch time. If ever a company deserved a good recommendation it was the point when the SmartCaller technician pulled up out the front. He stayed and fixed our problem well exceeding our expectations for a solution to the failure. I am so impressed with the service delivery of this company and their staff that I have no hesitation in singing their praises. We put our trust in them and they delivered as promised.
Geoff Rooke
Donvale Village Manager
INS LifeGuard
Smart-Caller and INS have collaborated for almost 20 years in developing best of breed technologies to complement INS's innovative 'one-stop-shop' health oriented services. Clients include aged care and retirement village operators, individuals in their own home in addition to Government and other professional Service Providers.
INS Lifeguard is a leading national provider of medical monitoring services and continues to use Smart-Caller as its 'manufacturer of choice'.
Our working together with the Smart-Caller team has been a major contributor in satisfying our objectives of delivering reliable and leading technology products and systems to satisfy our national ‘duty of care' obligations. This includes "Ageing in Place" requirements and in our pursuit of providing ever increasing levels of care within the home.
We have no hesitation in recommending Smart-Caller to those Health and Aged Care professional seeking something special in the supply of quality goods and technical services.
Claude Rafin
Managing Director
THE INS GROUP
www.theinsgroup.com.au
Seizure Alarm
Hello John,
My name is Lorraine. I live in Kirrawee in Sydney.
You installed a seizure monitor and Smart Caller Blue Medical phone to my bed, I am writing to tell let you know it is working well and I am very happy with it.
It has given me piece of mind every night when I go to bed knowing that help is not far away if it's needed. Which it has been three times on each occasion the Blue Phone alerted my family within minutes and they were around my place straight away.
My family is glad I have it and has stopped worrying about me living alone.
I have been a member of several epilepsy forums on the Internet and have told others about it.
I wasn't surprised that nobody had heard of them before, as I hadn't, and they were glad to find out they exist. The only alternative they knew of was seizure alert dogs which not everyone can or do have.
I only found out about the monitors and Blue Phone out of pure desperation at the thought of living alone. I thought with technology today there must be something that can detect excess movement. At first I couldn't find anything and was looking for someone who could adapt their existing system to my needs.
May I suggest that you do some advertising on some epilepsy sites. It would be so helpful to so many. Not only the person with epilepsy but to their family and carers.
Thank you again and if you wish you may use this testimonial to advertise your wonderful product
Lorraine
Blue-Phone & INS-Lifeguard
My name is Phyllis Stringer in my eighty's and living alone in the foothills of the Dandenong Ranges in Victoria.
Having suffered my first nasty fall whilst alone and having watched the effects of bush fires (one having completely destroyed the house across the lane) I had constant cause for concern - that is until I installed my Smart-Caller emergency call telephone.
The combination of the Blue-Phone and the superb services of INS Lifeguard monitoring subsequently proved to be a lifesaving combination, it meanwhile also gave me peace of mind as I walked around my house and garden with my trusty pendant.
I commend those companies for the excellent service they provide to the aged community.
Phyllis Stringer
The Highway
Upwey Victoria
Blue Phone represents a clear turning point in health care for the elderly. Using it, seniors get the best of all possible worlds - they can live independently longer and more safely, and, at the same time, keep their children well-informed and worry free."
Dr. B.N.
Newcastle
"Blue Phone helps families avoid the crises that lead to a loss of independence. I'd recommend Blue Phone to all my patients who seek to continue to live independent lives."
Dr. G. R.
"I wasn't sure if I wanted Blue Phone for myself until I began thinking about my mother, who at 98 still lived alone. She fell down and was alone and unable to move for a couple days. Even though I'm still in my 70's and in good health, I don't want that happening to me."
Mrs. D. R.
Darwin
"A few months ago my mother forgot to take her medication and it turned into a life-threatening situation. I worried for months after that. But once we had Blue Phone installed we both got our confidence back. Thank you. I'd recommend it to anyone with a parent who loves their independence."
Mr. J. D.
Mosman
"What a relief! Blue Phone is helping both my mother and me get our lives back. Just knowing she's up, she's taken her medication, she's eaten and she's fine let's us both get some peace. I'd recommend it to anyone."
Mrs. L. C.
"Well - I got my life back. Basically, that's what happened. I was a 24 hour caretaker for my mother for a year and a half and didn't have a life."
E. H., Family
I feel more secure now able to do some gardening and pottering outside now that I have my blue phone and pendant. I have a large family and there is always one who will come if I need them, I just press security button which works in my whole backyard.
Mrs E Dillema
Montrose
Good afternoon Craig,
I know I've been telling you I was going to write you a letter to let you know how great I think Smart-Caller is, so here it is, finally have five minutes.
As you know from our meeting we had smart caller installed in 2008, we are a 24hr facility so monitoring residents needs and movement is extremely important to us.
The ease of use this system provides is fantastic, as you know we are mostly high care residents so there well being and safety is of the utmost importance to us. The adaptability of the system to be able to interface with a variety of other products that we use is of great benefit to use we use floor sensor mats, bed alarms, chair alarms and radio pendants, this is something we could never achieved have with our old system.
We have also used Smart-Caller in our accreditation process. Acquiring reports to let the auditors have a look at our staff response time to residents needs.
I must also commend you on your choice of service provider Tamar Alarms, they are quick and efficient to provide any service that is required with the system.
Yours Sincerely,
Rena Newman
Facility Manager
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